Cancellation / Return Policy
MAKE-UP CLASSES for REGISTERED PILATES APPARATUS CLIENTS (PILATES SESSION REGISTRATION)
Please understand this is a COURTESY to you and you are not guaranteed make-up classes when you miss your regular class. We offer this as an option for our Pilates clients, and it is managed by the client through our mindbody booking program (desktop or our app). Please understand the following procedures for taking yourself out of a class and finding a class to do a make up workout:
If you have need time off for medical reasons, or work shift work, but still wish to take classes with a varied schedule, please speak to the management about options. We will gladly look at ways to work with your schedule! Email [email protected]
OTHER REGISTERED SESSIONS
We do not have a make up option for our 6-Week registered session. Please relate this type of class registration to a child's swimming lessons - if you choose to sign up for a session, it's a reserved spot just for you, and your choice to come or not.
DROP IN FITNESS & PILATES CLASS CANCELLATION POLICY
Should you need to cancel your class reservation and there is MORE than 3 hours until the class start time, you can EARLY CANCEL yourself under your class schedule in your MindBody account. There will be no penalty for those with unlimited memberships. If you have a Fitness Class Pass, the cancelled class will be returned to your account. If you've purchased a pilates apparatus drop in class, and have EARLY CANCELLED, that class will also be banked in your account for a future booking. If you cancel your class within 3 hours of your scheduled class start time, this is considered a "late cancel". If you have a Fitness Class Pass or have purchased a Pilates Apparatus Drop In class, the class will be deducted from your pass/account. If you have an unlimited Fitness membership, you will be charged $15 per late cancelled class. The same policy applies for NO SHOWS to classes you have signed up for.
The $15 late cancel / no show fee will be charged to your credit card on file.
Retail
Studio Pilates is a retail partner of lululemon athletica. We do not accept returns from lululemon athletica corporate stores, nor do we accept their corporate gift cards.
The following items are a final sale: underwear, socks, headbands, waterbottles, bags, hats, gloves, fitness equipment. Exchanges and returns for all other items are accepted within 14 days from purchase date. Returned and exchanged items must be unworn and have hangtags and inside tags attached - no exceptions.
Please understand this is a COURTESY to you and you are not guaranteed make-up classes when you miss your regular class. We offer this as an option for our Pilates clients, and it is managed by the client through our mindbody booking program (desktop or our app). Please understand the following procedures for taking yourself out of a class and finding a class to do a make up workout:
- You must log into your mindbody account (desktop or the app). Go to your class schedule to see your class reservations.
- As long as you are taking yourself out of your reserved class with MORE than 3 hours prior to class start time, you will be able to choose to 'EARLY CANCEL' from your class. Your cancelled class will then be banked in your mindbody account to be used for a future booking.
- Go to the DROP IN FITNESS CLASS TAB/PAGE in Mindbody. Using the day/week/calendar scrolling options at the top of the page, you can find another Pilates Apparatus class to sign up for. When you click BOOK CLASS, mindbody will draw from your banked class on your account to complete the booking and reserve your spot!
- If you EARLY CANCEL yourself from your regular class, you must find a make up class within your billing cycle if you're in a Pilates Teaser or Cadillac membership. If you had purchased the class as an individual drop in, you have a 2 month window to use class. If you have extenuating circumstances, and need an extension, please let us know.
- If you cannot make it to your registered class, and there is LESS than 8 hours until your scheduled class time, unfortunately you lose that class.
If you have need time off for medical reasons, or work shift work, but still wish to take classes with a varied schedule, please speak to the management about options. We will gladly look at ways to work with your schedule! Email [email protected]
OTHER REGISTERED SESSIONS
We do not have a make up option for our 6-Week registered session. Please relate this type of class registration to a child's swimming lessons - if you choose to sign up for a session, it's a reserved spot just for you, and your choice to come or not.
DROP IN FITNESS & PILATES CLASS CANCELLATION POLICY
Should you need to cancel your class reservation and there is MORE than 3 hours until the class start time, you can EARLY CANCEL yourself under your class schedule in your MindBody account. There will be no penalty for those with unlimited memberships. If you have a Fitness Class Pass, the cancelled class will be returned to your account. If you've purchased a pilates apparatus drop in class, and have EARLY CANCELLED, that class will also be banked in your account for a future booking. If you cancel your class within 3 hours of your scheduled class start time, this is considered a "late cancel". If you have a Fitness Class Pass or have purchased a Pilates Apparatus Drop In class, the class will be deducted from your pass/account. If you have an unlimited Fitness membership, you will be charged $15 per late cancelled class. The same policy applies for NO SHOWS to classes you have signed up for.
The $15 late cancel / no show fee will be charged to your credit card on file.
Retail
Studio Pilates is a retail partner of lululemon athletica. We do not accept returns from lululemon athletica corporate stores, nor do we accept their corporate gift cards.
The following items are a final sale: underwear, socks, headbands, waterbottles, bags, hats, gloves, fitness equipment. Exchanges and returns for all other items are accepted within 14 days from purchase date. Returned and exchanged items must be unworn and have hangtags and inside tags attached - no exceptions.